sungai Privacy Policy
This page describes what we collect when you use sungai and how we keep that data protected. Our commitment is to handle your information transparently and securely, in line with applicable data protection law. We operate with jurisdiction-restricted access; our services are available only where local law permits.
We at sungai recognise that your privacy matters. When you create an account, deposit funds via DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, mobile banking, local payment, online payment, or e-wallet, or place a wager on Liga 1 or live-dealer tables, you share personal data with us. This policy sets out exactly what we collect, why, and how we protect it.
What we collect on sungai
Our sungai account registration requires your full name, email address, phone number, and date of birth. We also collect your national ID number during the verification step—this is mandatory for account activation and withdrawal eligibility. Your registered address is captured from the utility bill you upload as proof of residence.
When you deposit or withdraw, we record the payment method you select, the transaction amount, and the timestamp. If you use DANA, e-wallet, or mobile banking, we receive confirmation data from those providers but do not store your wallet credentials. Banking transfers via local payment, online payment, e-wallet, or mobile banking are logged with your account reference and bank details you provide.
Our sungai platform logs your activity: which games you access (blackjack, roulette, baccarat, Dragon Tiger, Aviator, Sweet Bonanza, or sportsbook markets such as Piala AFF and Champions League), session duration, and bet history. We also collect your IP address, device type, and browser information for security and fraud prevention.
Cookies and tracking
We use session cookies to keep you logged in and analytics cookies to understand how users navigate sungai. You can disable non-essential cookies in your browser settings without losing core functionality.
How we use your data
We use your personal information to verify your identity, process deposits and withdrawals, and comply with anti-money-laundering regulations. Your email and phone are used for account notifications, password resets, and support communications. We do not sell your data to third parties.
Our sungai analytics team uses anonymised session data to improve game performance, payment flow, and mobile app stability. We may contact you during Idul Fitri, Idul Adha, or other holidays with service updates, but never unsolicited marketing. If you opt out of promotional emails, we respect that choice immediately.
Payment processors (local payment, online payment, e-wallet, mobile banking, local payment, online payment, e-wallet, mobile banking, local payment, online payment) receive only the minimum data needed to complete your transaction. Our servers may sit outside your jurisdiction; data transfers comply with applicable law.
Your rights on sungai
You have the right to access, correct, or delete your personal data. Submit a request via our support contact below, and we will respond within ten business days. You may also request a copy of all data we hold about you in a portable format.
If you believe we have mishandled your information, you may lodge a complaint with your local data protection authority. We at sungai take such complaints seriously and will cooperate fully with any investigation.
Key takeaways
- We collect name, ID, email, phone, and address during signup and verification.
- Payment data is shared only with your chosen provider (e-wallet, mobile banking, local payment, etc.).
- We do not sell your data; we use it for account security and regulatory compliance.
- You may request access, correction, or deletion of your data at any time.
Contact and updates
Our sungai privacy team can be reached via the support contact in your account dashboard or by email through the link in the footer. We review this policy annually and will notify you of material changes by email or in-app notification.
We at sungai operate with jurisdiction-restricted access. Users are responsible for verifying that their access and use of sungai comply with their own jurisdiction's law. We do not actively market our services in jurisdictions where online wagering is prohibited.
This policy was last updated in the current year and applies to all sungai account holders across supported regions including Jakarta, Surabaya, Bandung, Medan, and Semarang.