sungai Terms of Use

We at sungai set out these terms to clarify how our platform operates, what we expect from account holders, and how disputes are resolved. When you open an account with us, you agree to these conditions. Our service is available only where local law permits; users are responsible for verifying that their access and use comply with their own jurisdiction's law. We do not actively market our service in prohibited regions.

These terms cover account opening, deposits and withdrawals, bonus conditions, gameplay rules, and dispute handling. They are not a legal substitute for individual advice—if you have concerns about your eligibility or obligations, consult a local legal advisor. Our commitment is to operate transparently, so we publish these terms in full and update them only when necessary to reflect changes in our operations or applicable law.

Account opening and verification on sungai

Opening an account on sungai requires an email address, a password, and your basic personal details (full name, date of birth, phone number). We send a verification link to your email; you must click it before your account becomes active. After email verification, we ask you to upload identity documents—a valid national ID card and a recent utility bill showing your registered address. Our system performs automated checks on these files; if they fail validation (for example, due to poor image quality or expiry), we notify you of the specific reason and allow you to resubmit corrected scans.

Once your documents clear verification, your account reaches standard tier and account preferences apply. We may request additional information if we detect unusual activity or if local regulations require it. Accounts opened with false information are subject to suspension without refund. We do not charge a fee for account opening or verification on sungai.

Deposits, withdrawals, and payment methods on sungai

We at sungai accept nine Indonesian payment methods: DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, mobile banking, local payment, online payment, and e-wallet. Deposits are processed via your chosen method; funds appear in your sungai account immediately once the transaction clears at the bank or e-wallet provider. We do not hold, freeze, or delay deposits unless required to do so by anti-fraud checks or regulatory compliance.

Withdrawals follow the same payment route: you select your linked method (for example, mobile banking or local payment), enter the amount, and confirm. Settlement timelines depend on your chosen provider and your account verification tier. Standard-tier accounts withdraw without requiring additional approval. We do not charge platform fees on withdrawals, though your e-wallet provider or bank may apply their own charges.

If a withdrawal request fails, we provide a reason in your Account > Transaction History. Common causes include insufficient e-wallet balance on the receiving end, dormant account status at your bank, or a phone number mismatch between your sungai profile and your registered payment method. Correct the issue and resubmit; there is no penalty for retry attempts.

Bonus terms and conditions

We offer new-account welcome bonuses and periodic promotions to active players. Each promotion carries specific conditions: for example, a bonus may require you to play a certain volume of games before you can withdraw the bonus funds, or it may apply only to specific game categories such as live-dealer tables or Liga 1 sportsbook markets. We publish the full terms for each promotion at the time it is available; it is your responsibility to read and understand these before claiming.

If you believe a bonus was applied incorrectly, contact our support team with your account email and transaction ID. We review bonus disputes within standard response windows and credit or reverse amounts as warranted. Bonuses are non-transferable between accounts and expire if unused within the stated period.

Gameplay, account suspension, and dispute resolution

We at sungai operate live-dealer studios (blackjack, roulette, baccarat, Dragon Tiger), sportsbook markets (Liga 1, Piala AFF, Champions League, and others), and slot games. All games are governed by standard house rules and payout percentages, which we disclose in each game's information panel. We do not guarantee any outcome; all results depend on chance or, in the case of live sports, on the actual match or tournament.

We reserve the right to suspend an account if we detect rule violations, fraud, or conduct that breaches these terms. Suspension may be temporary (for verification purposes) or permanent (if we cannot resolve the issue). If your account is suspended and you believe it was in error, contact our support team via the Account > Support section. We respond to suspension appeals within three business days and explain our decision in writing.

Disputes regarding game results, bonus terms, or account balances are handled through our internal dispute process. You must submit your complaint with supporting details (account email, transaction ID, date and time) to be reviewed. We aim to respond to all disputes within five business days. If you are not satisfied with our resolution, our terms do not provide for external escalation; however, you may seek guidance from local consumer protection authorities if applicable in your jurisdiction.

Our sungai policy on data and jurisdiction

Your account data on sungai is protected under our Privacy Policy. We do not sell personal information to third parties and use your details only to operate the platform, process payments, and comply with anti-fraud and regulatory requirements. When you link a payment method such as DANA, e-wallet, mobile banking, local payment, online payment, or e-wallet, that provider's terms also apply to the transaction.

sungai operates with jurisdiction-restricted access. Our services are available only where local law permits. Users are responsible for verifying that their access and use comply with their own jurisdiction's law. We do not offer our services in jurisdictions where online wagering is prohibited by statute. If you access sungai from a location where such activity is restricted and we become aware of it, we will suspend your account and return your balance to your registered payment method.

These terms are effective as of the date they appear on our platform and may be updated at any time. We notify users of material changes via email or in-app notification. Continued use of sungai after such notice constitutes acceptance of the updated terms. If you have questions about these terms or your account status, visit our FAQ page or contact support through your account dashboard.